Privacy Policy

FLOW ("Platform", "we", "our", or "us") provides software tools for home inspectors and inspection companies to manage inspections, reports, agreements, payments, scheduling, communications, photos, analytics, and related business operations.

1. Information We Collect

• Account information
• Inspection information
• Property information
• Client and agent contact information
• Inspection photos and documents
• Agreement signatures
• Invoice and payment status information
• Email delivery and communication logs
• Analytics and usage information
• Device and browser information

2. How We Use Information

Information may be used to operate and improve the Platform, generate reports, deliver agreements, process payments, manage scheduling, generate analytics, provide support, and comply with legal obligations.

3. Payment Processing

Payments are processed through Stripe. We do not store full payment card information.

4. Data Sharing

We do not sell personal information. Information may only be shared with authorized users, service providers, payment processors, email providers, or legal authorities when required by law.

5. SMS / Text Message Communications

With your consent, On Point Home Inspections LLC may send you SMS/text messages related to your inspection — such as appointment confirmations and reminders, report delivery notifications, invoices and payment links, and review requests. Consent is collected when you check the messaging-consent box on our online scheduling form, or when you verbally provide your number and agree to be contacted by text. Consenting to text messages is never a condition of purchase.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Opting out of SMS will not affect your ability to receive your inspection report or communicate with us by other means.

We do not sell, rent, or share your mobile phone number, or your SMS opt-in or consent information, with any third parties or affiliates for their own marketing or promotional purposes. Mobile numbers are used solely to deliver the inspection-related messages described above.

6. Data Security

We implement reasonable technical and administrative safeguards to protect information. However, no system can guarantee absolute security.

7. Account Privacy

The Platform is designed so that each inspector or company accesses only its own inspections, reports, contacts, agreements, payments, and related records.

8. Data Retention

Information may be retained as necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

9. Account Deletion

Users may request account deletion through the Platform. Certain records may be retained where required by law, tax regulations, fraud prevention, payment processing requirements, or dispute resolution obligations.

10. Third-Party Services

The Platform may utilize Stripe, cloud hosting providers, email delivery services, analytics providers, mapping services, and AI providers. We are not responsible for the privacy practices of third-party services.

11. Children

The Platform is not intended for children under 13 years of age.

12. Changes

We may modify this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of any updates.

13. Contact

On Point Home Inspections LLC
support@onpointhomeinspect.com
onpointhomeinspect.com